BY EDWARD D. MURPHY
A program designed to help veterans get medical care more quickly and closer to their homes “remains deeply flawed” and immediate changes are needed, Maine’s congressional delegation said in a letter sent to the secretary of Veterans Affairs on Friday.
In the strongly worded letter to Robert McDonald, the delegation said that Maine veterans often have been unable to contact a company that was hired to streamline the appointment process and help resolve health care payment issues for veterans.
And even when the veterans are able to get through to the company, Health Net Federal Services, the representatives often are in offices thousands of miles away and “lack understanding of Maine’s geography” that’s needed to help make the appointments at places that are easier to reach, said the letter from Sens. Angus King and Susan Collins, and Reps. Chellie Pingree and Bruce Poliquin.
The delegation urged the VA to work with Health Net to hire Maine workers to help make the appointments for veterans and take care of payment issues under the Veterans Choice Program, which was created two years ago after reports about long waits for appointments, often in VA medical facilities far from veterans’ homes, stirred outrage.
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