By Jacqueline Klimas
The Philadelphia VA announced a new incentive program earlier this month that rewards employees with cash and food for deciding cases quickly a move that some employees say will encourage staff to rush claims and reject deserving applicants, once again leaving veterans struggling for benefits.
For some, the program is too similar to one at the Phoenix VA hospital last year that led to patients dying while waiting for care, even as employees manipulated wait time data to collect bonuses.
The new Philadelphia program is designed to push employees to clear a backlog in disability claims. The team that has processed the most claims at the end of every other week will receive a breakfast, luncheon or snack as a reward, according to an incentive fact sheet obtained by The Washington Times.
Each team that hits its target of claims processed before Feb. 28 will receive a $15,000 bonus to be divided among 
team members. Different teams have different goals, ranging from about 400 to almost 1,000 claims processed, the fact sheet said.
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